We Accept

How do I return an item?

We will honor a 30 Day Return for any unopened item. We also have a 14 day return policy for faulty items. However, this does not include damage or mishandling of the item by the customer. Please be careful not to leave these items in your pockets. We have found that most of the damages occur when the customer forgets that the item is in their pants pocket and bends over or sits on it accidentally. If you notice damage upon receipt from the mail service, please contact us immediately so that we can replace or refund your product. In all cases, we require for the customer to return the item before we can make adjustments. Buyer agrees to pay return shipping and there could be up to a 15% restocking fee.

Please contact us at:
Keel Mountain Vapor
1101 Lowell Drive
Huntsville, Al 35801
Phone: 256-520-0998